creatent.A little help. A clear next step.
Answers first. Your own support space when you need a person.
Let’s work through it.
Sign in to send a private request about an order, delivery, billing question, or your account. Include your request ID and what you need changed.
The owner reviews requests manually. No instant chat or guaranteed response time.
Good questions. Clear answers.
How do I start an order?
Create a customer login, open New order, choose TikTok or Instagram, and select account setup or posting. Review your estimate, then complete your brief in My orders.
Have I paid when I submit a request?
No. The current site saves an order estimate and service request. Live checkout, paid credit balances, and automatic subscriptions are not connected. Submitting a request does not charge you.
What should I include in my brief?
For account setup, include your requested username, display name, bio, and profile-image link. For posting, include an accessible content link, caption, platform, and preferred posting time. Never paste passwords, login codes, card details, or identity documents.
When will my order be delivered?
The team reviews your brief before starting. Timing depends on the service, complete instructions, and platform requirements. A preferred posting time is a request; confirm any deadline with support before relying on it.
Can I change or cancel a request?
You can edit the brief while the request is Received. After work starts, send support your request ID and the changes you need. Cancellation and any payment question are reviewed against the agreed work and its progress.
Where do I see progress and replies?
Open My orders for Received, In progress, and Completed requests and available delivery links. Open Profile → Customer support for your support requests and the owner’s latest reply. Replies are saved in the workspace; email notifications are not connected.
Will Creatent guarantee followers or monetization?
No. Creatent coordinates account setup and content posting. Platform approval, reach, followers, earnings, verification, and monetization are controlled by the platform and are not guaranteed.
I cannot sign in. What can I do?
Use the same email and password you registered with. Self-service password reset is not available yet. If you still have an active session, submit a support request from it.